PRE-ORDER

Pre-Orders are a convenient way to reserve an item(s) that is given a collection release date by a designer, and will be available a little later in the season. We will provide the estimated delivery date with the pre-order product description. When you place a pre-order, you secure your favorite styles prior to its delivery to our warehouse. When the item(s) arrive , you will receive your reserved item(s) in a priority position.

You can place a Pre-Order in one of the following ways:

Pay in Full (no code is necessary at checkout)

Deposit 25% and pay the remaining balance when the item(s) arrive in stock and are ready to ship. Your item(s) will ship when the balance is paid in full. Code: PREORDER25

Deposit 50% and pay the remaining balance when the item(s) arrive in stock and are ready to ship. Your item(s) will ship when the balance is paid in full. Code: PREORDER50


PRE-ORDER POLICY

Pre-Orders will ship when received by our warehouse and paid in full. Customers will receive notification when their order has arrived in its entirety and is ready to ship. At that time, orders that are paid in full will ship immediately. Customers with a remaining balance will receive an email with a link for payment. If the order is not paid in full within two (2) weeks, it will be cancelled and subject to a 10% non-refundable fee.

Pre-Orders are subject to our standard shipping policies. (Shipping Policy)

Any order cancelled by a customer within 30 days of the original order date will be refunded to customer in full. Orders cancelled by a customer more than 30 days from the original order date will be subject to a 10% non-refundable fee.

Pre-Orders can be returned or exchanged within fourteen (14) days of customer’s receipt of shipment, but will be subject to a 10% restocking fee.

Any order cancellation initiated by Ritzy Twins for our inability to execute an order due to circumstances beyond our control (i.e. discontinued item, etc.) will be refunded to customer in full.